Shipping & Returns

Shipping Prices:

Orders over £300 - FREE Shipping including international orders

ELSE:

UK - £4.95

USA - £9.00*

EUROPE - £9.00*

ELSEWHERE - £12.00 *

* Where your parcel contains a "Large item" an additional £20 will be added to the shipping checkout total.

 

Shipping:

Items can take up to 16 days to ship. Halliwell Attic is ran by one person, including all the making of the items. That is on top of a full time job so juggling everything can sometimes be a challenge. If the item is for a gift or specific date please contact me so I can advise if I can make that date. 

In order to keep costs low, our items will be sent in recycled or repurposed boxes. Boxes are surprisingly expensive in the UK and it is a good way to reuse boxes I receive.

 

Damaged shipments:

Where an item is received or is visibly damaged on the outside, please take photos of the package before opening it and retain the packaging. Couriers can sometimes request this as part of their insurance process. Please contact me and I will work with you to help resolve the situation.

Pre-order items:

Where an item is pre-order it will say so in the item description. I may do this at particular parts of the year. The description will include a general indicator of when it is expected to ship but this can depend on other factors. You can contact me at any time for an update on where you item is up to.

Returns

Unfortunately I do not allow returns. I aim to make sure there are plenty of pictures provided and if you have any queries please contact me before purchasing. If you have a problem with an item please contact me so I can advise but note that a return is not automatic.

The postage on any item which is returned must be paid for by the customer and it must be adequately protected for its journey back. 

 

Import Charges / Customs:

You are responsible for any possible import charges.

Parcels which enter customs may be subject to charges in your county. I can work with you to help provide the departments with the details required. If you do not provide the information and the parcel is returned, no postage charges will be refunded. If you still want the item you will need to pay to have it resent.